This Privacy Policy explains how ProIndemnity ("we", "us", "our") collects, uses, discloses and safeguards your personal data when you visit professionalindemnity.com.my, request a quote, or engage us to arrange Professional Indemnity and related takaful or insurance cover. We are committed to handling your data responsibly and in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact data: your name, phone number, email address and WhatsApp number.
- Professional data: your profession, occupation, business name, years of practice and, where relevant to a quote, your annual turnover or fee income.
- Cover and risk data: the type and level of cover you request, prior claims history and any information needed to obtain a quote or arrange a policy.
- Usage data: pages visited, device and browser type, and similar analytics data collected automatically when you use the website.
2. How we collect it
We collect personal data when you submit our contact or quote forms, message us on WhatsApp, email or call us, subscribe to updates, or browse the website. Some data is collected automatically through cookies and analytics tools.
3. How we use your data
We use your personal data to:
- Respond to your enquiries and prepare quotations.
- Arrange, place and service Professional Indemnity, medical, motor, travel and hibah takaful or insurance cover on your behalf.
- Assist you with applications, renewals and claims.
- Comply with legal, regulatory and underwriting requirements.
- Send you service updates and, where you have consented, relevant offers and information.
4. Legal basis
We process your personal data on the basis of your consent, to take steps at your request before entering into an arrangement, to perform our services to you, and to meet our legal and regulatory obligations under Malaysian law.
5. Disclosure of your data
We may share your personal data with:
- Insurers and takaful operators on our panel, so that they can quote for and provide the cover you request.
- Capspring Temasik Financial Group (CTFG) and other parties involved in arranging and servicing your cover.
- Regulators and authorities where required by law, including Bank Negara Malaysia.
- Service providers that support our operations, such as hosting and communication tools, under confidentiality obligations.
We do not sell your personal data to any third party.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including any period required to meet legal, regulatory, tax or accounting obligations. When data is no longer needed, we take reasonable steps to delete or anonymise it.
7. Data security
We apply reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your rights under the PDPA
Subject to the PDPA, you have the right to request access to and correction of your personal data, to withdraw your consent to our processing, and to limit the processing of your data for direct marketing. To exercise any of these rights, contact us using the details below.
9. Cookies and analytics
The website may use cookies and similar technologies to keep the site working properly and to understand how it is used. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site function.
10. Third-party links
Our website may contain links to third-party sites, including those of insurers and takaful operators. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal data.
11. Cross-border transfer
Your personal data is generally processed in Malaysia. Where any processing or storage takes place outside Malaysia, we take reasonable steps to ensure it is handled in a manner consistent with this policy and applicable law.
12. Children
The website and our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised date shown above. Please review it periodically.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, contact us:
- Email: hello@professionalindemnity.com.my
- Phone and WhatsApp: +60 12-343 7224
- Location: Kuala Lumpur, Malaysia